All items are supplied with a 12-month warranty period. We are unable to accept items back for any
reason after the warranty has expired.
Manufacturing Fault
If item is found to have a manufacturing fault, we will assess to see if the item can be repaired. If it is
not possible to repair, we will issue a credit or replacement at our cost.
Installation Fault
Where the fault is found to have been caused by installation, we will report our findings immediately
providing one of the following resolutions:
1) Repair & Return
If the item can be repaired, we will quote for the repair and await acceptance before
proceeding. The repair cost will include the cost for returning the item.
2) Return Only
If the item is not repairable, we will provide a quote for returning the item.
3) Disposal
We will dispose of the item if none of the above options are available/selected. If we do not
receive any communication, we will dispose of the item within 2 weeks of the date we report
back to you.
No Fault Found
Where there is no fault found we will report our findings immediately and offer a quote to return the
item. The quote will include for our time testing the item and any carriage costs incurred during the
process.
Unused or Not Required
Within 14 working days from order, where the item is ordered and is either not required or unused,
once returned to us showing no signs of installation or use and in original packaging we will be able to issue a credit less any handling charges incurred. Handling is charged at a starting rate of 10%. We are unable to credit any carriage costs incurred on the original order.
The quote must be accepted in writing before we will return the item. Please note that if we do not receive the confirmation to proceed with the return, the item will be kept for 2 weeks before being disposed of.
